General Terms and Conditions
PrivacyWe value your privacy and security at Irishvoip.com. We capture your name and contact details on signup for the purposes of account management. All pages where personal information is present on the website are secured through SSL. We do not store credit card information and we will never ask you for passwords by email or on the phone. We do not share your details with any third parties. We use Google Analytics to track website visit information but no personally identifiable information is captured in this data. Please contact us if you have any questions regarding privacy.
Change to Terms and ConditionsWe may update these Terms and Conditions from time to time and any changes will be notified via a suitable announcement on the Irishvoip.com website. The changes will apply to the use of our services after we have given notice. If you do not wish to accept the new Terms and Conditions you should notify us immediately and will be given the right to cancel your service. If you continue to use your service after the date on which the change comes into effect, your use of the service indicates your agreement to be bound by the new Terms and Conditions.
Service Level AgreementBefore signing up to our services you should read and understand our Service Level Agreement which forms a part of our terms and conditions. By signing up to our service you agree to be bound be the Service Level Agreement.
Acceptable Use PolicyBefore signing up to our services you should read and understand our Acceptable Use Policy which forms a part of our terms and conditions. By signing up to our services you agree to be bound be the Service Level Agreement.
AvailabilityYou acknowledge that Irishvoip.com's systems, servers and equipment may from time to time be inoperative or only partly operational as a consequence of mechanical breakdown, maintenance, hardware or software upgrades, telecommunication connectivity problems or other causes. We will rectify faults or problems and restore our system to full operational capacity as soon as reasonably practicable.
Limitation of LiabilityWe give no condition, warranty or undertaking and makes no representation to customers about the suitability of, or fitness of our service for your purposes other than those conditions, warranties, undertakings or representations expressly set out in these conditions. We will not be liable to you or any third party for any indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever or howsoever caused which arise out of or in connection with this agreement, or for loss of profit, loss of business, loss of data, depletion of goodwill or loss occurring in the normal course of business or otherwise. We will have no liability for any loss or damage to any data stored on Servers or back-up facilities. You must maintain adequate insurance cover in respect of any loss or damage to data stored on Servers or back-up facilities.
RefundsOur service is pre-pay. Once you have paid for a period of service, no refunds can be issued.
TerminationWe reserve the right to terminate your service for breach of our terms and conditions, or for any other reason. No refunds will be issued under any circumstances.
LawsThis agreement, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to it or its formation, shall be governed by and construed in accordance with the laws of the Republic of Ireland. The parties irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Ireland to hear and determine any suit, action or proceedings or settle any disputes arising out of or in connection with this agreement and to enforce any judgment against their respective assets.
SIP TrunkingBusiness and Wholesale SIP trunks are only suitable for normal call profiles and are offered for use under those terms. If your Average Succes Rate for calls falls below 40% in 24 hours or if your Average Call Duration falls below 60 seconds in 24 hours then we reserve the right move you to our Call Centre SIP Trunking product without notice. This is to avoid Irish VoIP incurring cost for poor quality call profiles.
Affiliate ReferralsWe operate a Affiliate Referrals program. The terms of this program are as follows
- The affiliate must be registered as a customer of Irish VoIP but does not need to have any active services
- The affiliate must activate as an affiliate via the Affiliates Referrals page https://www.irishvoip.com/w/affiliates.html
- The affilate should supply their personalised affilate referral link to potential Irish VoIP customers to earn commision on these customer purchases
- The link when opened installs a cookie in the customers browser to track the source affiliate status. It remains active for 90 days.
- Customers must have cookies enabled in their browser for the affiliate tracking to work.
- Irish VoIP takes no responsiblity for untracked sales due to customers not having cookies enabled, customers not using affiliate link or any other reason.
- Payment can be made on request from available balance. Requests must be made via the Affiliate Referrals page.
- Payment will be given as credit on account by default unless requested as direct payment.
- Direct payments will be made by Paypal only.
- Recurring affiliate payments are only paid on active accounts with an up to date payment history. Accounts in arrears or suspended/terminated will not qualify.
Acceptable Use Policy
AbuseYou must not use Irishvoip.com servers, network infrastructure or telephony services to engage in, foster, or promote illegal, abusive, or irresponsible behaviour, including: Unauthorised access to any computer system or network, or any computer-stored data, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of the system or network Monitoring of any system or network without express authorisation of the owner of the system or network Interference with any Irishvoip.com computer system or network or other network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks Collecting or using email addresses, screen names or other identifiers without the consent of the person identified (including, without limitation,phishing, Internet scamming, password robbery,spidering, and harvesting) Collecting or using information without the consent of the owner of the information Use of any false, misleading, or deceptive TCP-IP packet header information in an email or a newsgroup posting Use of the service to distribute software that covertly gathers information about a user or covertly transmits information about the user Any conduct that is likely to result in retaliation against the network or website of Irishvoip.com, or Irishvoip.com’s employees, officers or other agents, including engaging in behaviour that results in any server being the target of a denial of service (DoS) attack.
Bulk or Commercial EmailYou must comply with EU Directives and other laws and regulations relating to the bulk sending of email or the send of commercial email. Furthermore you must ensure: Any recipients to which you send electronic mail have explicitly given consent to receive email from you via an affirmative measure e.g. an opt-in procedure. You have procedures in place to permit recipients to revoke their consent e.g. an unsubscribe link Any domain names hosted on a Irishvoip.com system must have working and monitored abuse@ and postmaster@ email addresses These policies apply to messages sent using your Irishvoip.com provided service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site or an email address hosted via your Irishvoip.com provided service. In addition, you may not use a third party email service that does not practice similar procedures for all its customers. These requirements apply to distribution lists prepared by third parties to the same extent as if the list were created by you. In the event that any IP address assigned to you is listed in an online spam database as a result of breech of this Acceptable Use Policy Irishvoip.com reserves the right to protect its IP addresses and / or that of its suppliers.
Unacceptable ContentIrishvoip.com does not permit the use of its network and / or services for the purpose of publishing, transmitting or storing illegal material including any content Irishvoip.com reasonably believes:
- Constitutes, depicts, fosters, promotes or relates in any manner to child pornography, bestiality, or non-consensual sex acts
- Is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech.
- Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes
- Is defamatory or violates a persons privacy
- Creates a risk to a persons safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement
- Improperly exposes trade secrets or other confidential or proprietary information of another person
- Is intended to assist others in defeating technical copyright protectons
- Infringes on another persons copyright, trade or service mark, patent, or other property right
- Promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking
- Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Irishvoip.com
- For the purposes of this Acceptable Use Policy, publishing, transmitting or storing includes HTTP web content, email, USENET and bulletin board postings, chat, and any other type of transmission that relies on the Irishvoip.com network.
- We do not permit the use of VPS for the hosting of Torrent trackers.
Copyright MaterialYou may not use Irishvoip.com services or network for the publication, distribution or transmission of copyrighted text, music, video, art, software, images or other work protected by copyright law unless you have received permission from the copyright holder to do so or copyright law permits such publication, distribution or transmission without the permission of the copyright holder.
Service Level Agreement
NetworkUnder our Service Level Agreement we guarantee that our network infrastructure will be available 100% of the time in each month, unless undergoing scheduled maintenance. Network availability normal functioning of all network infrastructure which includes but is not limited to routers, cabling, and switches. The Network infrastructure is defined as the portion of the network extending from the outbound port on your cabinet switch to the outbound port on the border router. Services or software running on your servers are not counted as part of the network. Downtime begins when an interruption is recorded in our monitoring system or a support ticket is opened saying that you can’t transmit / receive data or make calls (whichever is earlier). In the unlikely event that Network infrastructure availability should fall below 100% in a given month due to our fault, and this failure directly and adversely affects your service, we will refund to you 5% of your monthly recurring charge per half hour of network infrastructure downtime (up to 100% of the monthly recurring charge) for the affected service.
HardwareWe guarantee all Hardware components will function properly and will rectify or replace any component with a fault at no cost to you. Hardware is defined as the server chassis, processor(s), memory, storage devices, motherboard, power supplies, and network interface cards. This includes faults in Hardware due to failures in power and HVAC infrastructure including UPS, PDU and cabling. This guarantee does not apply to the time required to rebuild a RAID array, reload the operating system, reload and configure applications, and/or restore from backup (if necessary). We will begin fault resolution once we identify the problem component. Fault resolution is guaranteed to be complete within 3 hours of problem identification by us. In the event of a hardware failure which causes an outage in your hosted configuration, failed hardware is guaranteed to be repaired or replaced within one (1) hour of problem identification by us. In the event that we should fail to replace hardware within one hour of problem identification due to our fault, and such failure directly and adversely affects your hosted configuration, you are entitled to 5% of your monthly recurring charge per hour of additional down time beyond 3 hours after problem identification (up to 100% of your monthly recurring charge) for the affected service. This SLA does not apply under circumstances when the customer is in breach of the Acceptable Use Policy or if the customer has an overdue account.