Caller ID Issue - 3rd February 2020

There is currently an issue where Caller ID is not presenting on calls to some Irish destinations. We are working on this with our upstream partner.

Will update here when resolved.

****This issue is resolved 4th February 2020****

3rd Feb 2020
Strong Customer Authentication (SCA) from September 14

We have recently upgraded our website to be compliant with new payments regulations coming into effect across the EU on September 14 2019. The new directive called PSD2 (Payment Services Directive) requires banks and payment providers to provide stricter authentication processes when processing payments.? The implementation of the directive takes ... Read More »

10th Sep 2019
Service Updates

We have recently upgraded our services. Please note the changes below We have added more resiliency with dual active fail over on our primary and secondary sip/registration servers You should review our settings pages below and update your settings to the recommended values for optimal service. If you do not update you could have issues in the ... Read More »

30th Aug 2019
New Setup Guide - Grandstream HT812

There is a new setup guide in our FAQ for the Grandstream HT812 Analog Telephone Adapter. This ATA is also on sale and available as an addon when you sign up for our full call services. An ATA allows you to use your existing phones with our VoIP/SIP compatible service.

Grandstream HT812 Setup Guide

16th Jun 2019
Irish VoIP Android App updated

We are delighted to announce that our Irish VoIP Android app has been updated and reactivated in the Google Play store. It now works with push messaging to activate the app when an inbound call has arrived. This enables efficient use of the battery and reduces battery drain. We will continue to work on adding more features over the coming ... Read More »

21st Apr 2019
Download your call history

You can now download the last 6 months of your outbound call history for call plans and sip trunks via the Call History page in your client area.

The file is on Excel CSV format with header descriptions for each column.

22nd Feb 2019
Free Minutes not affected by Negative Balance

We have made a change to our charging model.

For accounts with free minutes packages your call to a free minutes call will now connect even if your topup balance is negative (as long as you have free minutes remaining).

Calls to numbers not covered by your free minutes package require a positive balance before connecting.

18th Feb 2019
SIP Trunk Caller ID can now be updated

We have added a feature to the client area of SIP Trunk customers where you can now change the SIP trunk caller id. Notes: Your SIP trunk username will change if you change this value Your SIP trunk password is not affected by this action You will need to update the SIP settings in your clients or PBX You should use format like 353871234567 ... Read More »

18th Feb 2019
Irish VoIP iOS App now released

We are delighted to announce that the Irish VoIP iOS app is now available for download in the app store?Search for Irish VoIPFeatures- app is preconfigured for Irish VoIP optimised settings- fully secure with TLS and SRTP?- latest iOS PushKit compliant exclusively with Irish VoIP service which saves phone battery.?- push message wakes app for ... Read More »

2nd Feb 2019
Client Facing Service Improvements

Today we have launched two new features on our website to provide a more transparent view of the service status to customersFirstly, in the customer client area you can now see if your number is successfuly registered on our service. You can see the type of device and that we have confirmed a successful registration. If you are connected with ... Read More »

19th Jan 2019