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To help you make an informed decision, we've compiled a list of our most frequently asked questions relating to Irish VoIP.
If you can't find the answer to your question or if you would like more information about it, please feel free to contact us at any time and we'll be happy to help you.
Businesses and offices require advanced phone features that are only offered by a PBX. For example, a welcome menu (Welcome to our business, press 1 for etc) or a call park where a receptionist can put a call on hold before trasferring to the receiving extension. Other common features are ring groups, conference groups and time conditions. Our cloud PBX support these features and many more. When you rent a cloud PBX you get your own server instance which is secure and private to your offices. Your inbound calls land with the PBX and from there rules can be set for what to do next - send to menu, ring group, receptionist etc. This level of feature set is not offered in a call plan where calls will be delivered directly to the registered phone.
A DID (Direct Inward Dial) number essentially enables routing for a number on the internet. It enables your received calls to route from the traditional PSTN phone system to VoIP when dialled. A traditional PSTN landline number can be ported to a VoIP DID. A SIP Trunk is the reverse for outbound, it allows you to make calls on the internet to any number whether VoIP or PSTN. They are often used together with a PBX and VoIP phones for a full business VoIP solution but a DID and SIP Trunk can both be used separately if your needs require.
It takes about a week to move your number and you dont lose service. It is important that you dont cancel your existing service until your number moves to Irish VoIP as this could result in the loss of your number.
No there is no contract. All our services are prepaid. You can cancel at any time or simply decide not to pay for the next period.
We accept credit cards, debit cards, Apple Pay and Paypal. We also accept bank transfer / standing orders for recurring payments.
Both inbound DIDs and full inbound / outbound call plans work with a PBX. A call plan is more limited though as its just one inbound and outbound number, whereas, a single SIP trunk can be used to present multiple DID numbers and you can route each different DID to a different destination e.g. one main switch number and 10 direct dial extension numbers. On the other hand, for a small business a Call Plan can be used without a PBX directly with our servers with a few phones. Each phone will ring when a call comes in. Its more restrictive as you cant hold/transfer calls and there is no IVR but may be more suitable in certain circumstances.
Yes, you can rent any individual service from us.
No, all call plans can be used directly with our servers without a PBX. If you have a PBX you can also enable calls to be made and received using your call plan via your PBX - see here
Yes, in your client area you can manage all aspects of your account. You can whitelist IPs for your SIP Trunk, download call history, topup your balance etc.
Calls made from Microsft Teams are routed to the SIP Proxy and are onward routed to the PBX for handling whether that is internal or external calls. External calls will be made by whatever routing you require e.g. they could route to your Outbound SIP Trunk sharing your company free minutes. Likewise calls from external numbers come to your PBX and are routed to PBX functions like extension follow-me, time-rules, ring groups, queues, IVR etc before onward routing to end user devices. These end users could be using Microsoft Teams and in this case the call will be passed to the Microsoft Teams app to answer the call whether thats on a computer or the mobile app. Both the Microsft Teams computer app and the mobile app will ring simultaneously if the end user is logged into both. This is ideal for users who are out and about.