To help you make an informed decision, we've compiled a list of our most frequently asked questions relating to Irish VoIP.
If you can't find the answer to your question or if you would like more information about it, please feel free to contact us at any time and we'll be happy to help you.
A DID (Direct Inward Dial) number essentially enables routing for a number on the internet. It enables your received calls to route from the traditional PSTN phone system to VoIP when dialled. A traditional PSTN landline number can be ported to a VoIP DID. It is often used together with a PBX, a SIP Trunk and VoIP phones for a full business VoIP solution.
A DID only enables inbound routing of calls. You need a SIP Trunk to make outbound calls. The Caller ID on the SIP Trunk can be set to match your DID so that they work together like a traditional phone line.
It takes about a week to move your number and you dont lose service. It is important that you dont cancel your existing service until your number moves to Irish VoIP as this could result in the loss of your number.
No there is no contract. All our services are prepaid. You can cancel at any time or simply decide not to pay for the next period.
We accept credit cards, debit cards, Apple Pay and Paypal. We also accept bank transfer / standing orders for recurring payments.
Both inbound DIDs and full inbound / outbound call plans work with a PBX. A call plan is more limited though as its just one inbound and outbound number, whereas, a single SIP trunk can be used to present multiple DID numbers and you can route each different DID to a different destination e.g. one main switch number and 10 direct dial extension numbers. On the other hand, for a small business a Call Plan can be used without a PBX directly with our servers with a few phones. Each phone will ring when a call comes in. Its more restrictive as you cant hold/transfer calls and there is no IVR but may be more suitable in certain circumstances.
All our DIDs come with 2 channels as standard but we offer addons in the check out to extend this to 10 or 20 channels should you require more capacity. If your needs go beyond even this please contact us for pricing.
Yes you can buy any individual service from us. Note, routing for a DID requires an IP address / domain and SIP port (usually default 5060). If your PBX public IP is not fixed then you will need to use Dynamic DNS to enable calls to be routed.
Yes, in your client area you can manage all aspects of your account. You can download your inbound call history and manage your DID routing.
Yes, we do but these type of numbers have different charges as each inbound call has a charge. Please contact us if you have a need in this area.
Calls made from Microsft Teams are routed to the SIP Proxy and are onward routed to the PBX for handling whether that is internal or external calls. External calls will be made by whatever routing you require e.g. they could route to your Outbound SIP Trunk sharing your company free minutes. Likewise calls from external numbers come to your PBX and are routed to PBX functions like extension follow-me, time-rules, ring groups, queues, IVR etc before onward routing to end user devices. These end users could be using Microsoft Teams and in this case the call will be passed to the Microsoft Teams app to answer the call whether thats on a computer or the mobile app. Both the Microsft Teams computer app and the mobile app will ring simultaneously if the end user is logged into both. Each end user in Microsoft Teams is required to have a DID to receive the call on an external number.