Answers to some common challenges
Questions on security with our services
Irish VoIP can now remotely configure, monitor and manage certain devices. This means you do not...Can I hide my Caller ID?
Yes. You can switch caller id presentation on or off.There is an option in the settings page for...Can a Call Plan number be moved to a DID?
Yes a Call Plan number can be converted to a DID for use with a PBX if needed. A DID can also be...Do you support Emergency Calling?
Yes, we support emergency calling. Please note, however, that if you don't have a data connection...How do I Topup my Call Plan or SIP Trunk?
You need to log into your Account Overview dashboard and then click on your number or SIP Trunk....How do I request changes?
You can request changes to your PBX or request support for any of our services by contacting our...How to use Bria Mobile with my Call Plan?
Bria Mobile is an excellent app for your Apple iPhone or Android phone that can be used with...How to use Microsip for Windows with my Call Plan
We recommend Microsip as a comprehensive, lightweight and free SIP client for Windows based...I want to remove my device from the Autodevice system
This article is for users who have their device registered with our Autodevice system for...Message Waiting Indicator for Voicemail
Irish VoIP supports message waiting indication when you receive a voicemail.Most phones will have...Porting from Eir
When moving your number from the Eir network to Irish VoIP and you wish to maintain your...Terms and Conditions
Terms and Conditions can be found belowhttps://www.irishvoip.com/terms.phpDevice Settings
Irish VoIP settings are simple for most client devicesUSERNAME= Your number in full format like...How do I use Voicemail?
All Irish VoIP call packages come with Free Voicemail (no voicemail with SIP Trunks)To access...How do I use my Call Plan number with FreePBX?
By following the steps below you will be able to make and receive calls using your Irish VoIP...Can I receive calls on more than one device with the same number?
Yes, for our Irish VoIP accounts you can setup multiple devices using the same supplied settings....How to dial local numbers?
You are required to dial the full regional prefix for all numbers.For Example, if the number you...Moving my Number
You can move your existing number or numbers to Irish VoIP via Call Plans (inbound and outbound...How do I check my PAYG balance?
Dial 172 from your phone or SIP client You can also check your balance from the client area and...What Port do I use?
We prefer that you don't specify a port. If your client offers a setting to "Use DNS SRV" then...List of Compatible Client Software
See below for a list of suitable software to use with Irish VoIP numbers. Note Irish VoIP numbers...